Protection of Personal Information (POPIA)

1. Introduction

DE RM MOTORS understands the importance of protecting the personal information entrusted to us by our customers, prospective customers, suppliers, and website visitors.

This POPIA Compliance Notice explains how we collect, use, store, protect, and process personal information when you interact with our dealership, website, finance application services, and communication channels.

2. Information We Collect

Depending on the services you use, DE RM MOTORS may collect the following personal information:

• Full name and surname
• Identity document or passport information
• Contact details including telephone number, WhatsApp number, and email address
• Residential and postal address information
• Employment and income information
• Financial information required for vehicle finance applications
• Vehicle information relating to trade-ins
• Communication records between you and our dealership

3. How We Collect Personal Information

We may collect personal information through:

• Website enquiry forms
• Vehicle finance applications
• Telephone and WhatsApp communication
• Email correspondence
• In-person dealership visits
• Trade-in evaluations

4. Purpose of Processing Personal Information

DE RM MOTORS processes personal information for legitimate business purposes, including:

• Responding to vehicle enquiries
• Providing information about available vehicles
• Assisting customers with finance applications
• Processing trade-in requests
• Communicating with customers regarding enquiries and transactions
• Maintaining customer records
• Improving our services and customer experience
• Meeting legal and regulatory obligations

5. Vehicle Finance Applications

When you submit a vehicle finance enquiry, certain personal and financial information may be required by finance providers to assess your application.

DE RM MOTORS acts as an intermediary assisting customers with the finance application process. Final finance approval, interest rates, repayment terms, and agreements are determined by the relevant financial institution.

Your information may be shared with authorised finance providers only where necessary to process your application and with your consent.

6. Sharing of Personal Information

DE RM MOTORS does not sell, rent, or trade customer personal information.

Personal information may only be shared with trusted third parties where necessary, including:

• Vehicle finance providers
• Service providers assisting with our business operations
• IT and website service providers
• Legal or regulatory authorities where required by law

All third parties are expected to handle personal information responsibly and in accordance with applicable privacy laws.

7. Protection and Security of Information

DE RM MOTORS takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss or theft
• Misuse or disclosure
• Unauthorised alteration

While we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights Under POPIA

Under POPIA, you have the right to:

• Request access to your personal information
• Request correction or updating of inaccurate information
• Request deletion of personal information where appropriate
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa

10. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality, analyse visitor behaviour, and enhance user experience.

You may adjust your browser settings to manage or disable cookies, although this may affect certain website functionality.

11. Marketing Communications

Where you provide your contact information, DE RM MOTORS may contact you regarding your vehicle enquiry, finance application, or services you have requested.

You may request that we stop receiving marketing communications at any time.

12. Information Officer

DE RM MOTORS has an obligation to ensure responsible handling of personal information and to address privacy-related requests.

For any POPIA-related questions, requests, or concerns, please contact us:

DE RM MOTORS
14 Johannesburg Rd
Kew
Johannesburg
2192

Phone: 011 346 5456
WhatsApp: 065 637 1412
Email:
info@dermmotors.co.za
sales@dermmotors.co.za

13. Updates to This Notice

DE RM MOTORS may update this POPIA Compliance Notice from time to time to reflect changes in legislation, business practices, or services provided.